Privacy Policy

Scallywags Pet Care is committed to respecting and protecting your personal information. This Privacy Policy describes the ways in which Scallywags Pet Care collects and uses personal data from you in the course of our business, including via the website and on paper.

Scallywags Pet Care is the data controller and can be contacted on +44 7790 883571 or scallywagsonline@outlook.com.

We will always comply with relevant data protection legislation, including the Data Protection Act 2018 and the UK General Data Protection Regulation as applicable, when processing your personal data. Further details on the DPA and UK GDPR can be found at the Information Commissioner's Office website (www.ico.gov.uk).

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. This may include (but is not limited to) personally identifiable information such as name, address, phone number, email; alternative contact name, phone number, email; pet and vet details; any other information relating to the care of your pet; comments and feedback.

In addition, we collect the internet protocol (IP) address used to connect your computer to the internet. Depending on your cookie selection, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do you collect information?

When you complete a New Customer Form, either online or on paper, we collect your personal information as described above. We only collect the personal information that you provide to us.

Why do you collect this personal information?

We collect this non-personal and personal information for the following purposes:

To provide and operate our services;
To be able to contact our customers with general or personalised service-related notices and promotional messages;
To issue service invoices to our customers;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose my personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Personal information provided to us via the New Customer Form is held securely on a password protected computer, with firewall and virus protection.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Our host platform, Wix.com, uses cookies for reasons, such as:

To provide a great experience for our visitors and customers;
To monitor and analyse the performance, operation and effectiveness of our website;
To ensure our platform is secure and safe to use.

Generally, we only use essential cookies as described in the table below:

Do we pass on or sell personal data?

We will never pass on or sell personal data to third parties. Your personal data is used solely by Scallywags Pet Care.

How can I withdraw my consent?

If you don’t want us to process your data anymore or if you would like to change your communication preferences, please contact us at scallywagsonline@outlook.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

September 2022